Return, Refund & Exchange Policy

Return Policy

We do not accept returns except for special cases. Contact us if you have any questions or concerns regarding a return

Refund Policy
We do not typically offer refunds. In rare cases, refunds may be considered and reviewed on a case-by-case basis.

For pre-orders, refunds may be requested only if the item has not yet been fulfilled. Once a pre-order has been processed and shipped, it is no longer eligible for a refund unless it qualifies under a special case. Please contact us directly if you have concerns regarding your pre-order.

Exchange Policy
We offer a one-time exchange or resize on items purchased in our store within 3 days of purchase. Please note that earrings are not eligible for exchange due to hygiene reasons, unless they are faulty.

Unfortunately, we cannot accept exchanges or replacements for online orders at this time.

 

في قطع سلام، نحرص دائمًا على أن تكون مجوهراتنا ذات جودة عالية. الرجاء مراجعة السياسات الخاصة بنا لأي استفسارات حول القطع

 

سياسة الشحن

لا يتم تبديل أي قطعة تم استلامها عبر خدمة الشحن أو التوصيل.

أي طرد يتم إرجاعه إلينا لأي سبب كان، يتكفّل الزبون بتغطية تكاليف الشحن بالكامل.

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